Oruniva™
Operated by Tianjin Bowen Peiyou Technology Co., Ltd.
Business Address: Room 905-3, No. 8 Tianbao Nanhuan Road, Tianjin Baodi Energy-saving and Environmental Protection Industrial Zone
Customer Support Email: service@oruniva.com

Return & Refund Policy

Overview

At Oruniva™, customer satisfaction and service transparency are important parts of our brand commitment.

This Return & Refund Policy explains the conditions, procedures, and requirements for requesting product returns, exchanges, or refunds.

Oruniva™ aims to provide a clear and reasonable process that helps customers receive appropriate assistance when issues occur.

Oruniva™ is owned and operated by:

Tianjin Bowen Peiyou Technology Co., Ltd.

For return or refund assistance, customers may contact:

Email:
service@oruniva.com

Phone:
+8613924612867

Customer Service Hours:
8:00 AM–10:00 PM

Return Period

Customers may request a return within 30 days after delivery.

To ensure efficient processing, customers should contact our support team within this period and provide the necessary information related to the request.

Return eligibility will be reviewed according to the product condition and the details provided by the customer.

Return Eligibility

To qualify for a return, products should generally meet the following conditions:

• The item is unused

• The item remains in its original condition

• The product includes original packaging when applicable

• The product has not been damaged through improper use

Customers are encouraged to carefully inspect products after delivery and contact our support team if any issue is discovered.

Certain products may have specific return considerations depending on their condition, usage status, or product characteristics.

How To Request A Return

To begin a return request, customers should contact Oruniva™ customer support.

Please provide:

• Order information

• Product details

• Reason for the return request

• Relevant photos or supporting information when necessary

Our team will review the request and provide return instructions after confirming the details.

Customers should not send products back before receiving return guidance from our customer support team.

Unauthorized returns may not be processed efficiently.

Return Shipping Information

After a return request is approved, customers will receive instructions regarding the return process.

For preference-based returns, such as changes of mind, incorrect selection, or personal preference reasons, customers may be responsible for applicable return shipping costs.

For situations involving:

• Damaged products

• Incorrect products received

• Products significantly different from the description

Oruniva™ will review the situation and provide an appropriate solution.

Solutions may include replacement assistance, return support, or refund consideration depending on the circumstances.

Product Condition Requirements

Customers should ensure returned items are prepared appropriately.

Returned products should:

• Remain unused when possible

• Include original accessories when applicable

• Be safely packaged for transportation

• Include relevant order information

Maintaining the product condition helps our team complete the review process more efficiently.

Damaged Or Incorrect Items

If a customer receives an item that is damaged, incorrect, or has a significant issue affecting normal use, please contact our customer support team as soon as possible.

Customers should provide:

• Order details

• Description of the issue

• Photos or other supporting information if available

Our team will review the information and provide appropriate assistance.

We aim to handle these situations fairly and provide solutions based on the specific circumstances.

Refund Process

Once a returned item has been received and reviewed, approved refunds will be processed according to the applicable refund procedure.

Refunds are issued through the original payment method where applicable.

Customers should allow 7-10 business days for the refund process after approval.

The exact time required for funds to appear may vary depending on the customer’s financial institution or service provider.

Refund Eligibility Review

Before a refund is approved, Oruniva™ may review:

• Return condition

• Product status

• Return information provided

• Related order details

This review helps ensure that refund decisions are handled consistently and fairly.

Non-Eligible Return Situations

Returns may not be accepted in situations including:

• Products showing signs of improper use

• Items returned without approval

• Products missing necessary components

• Requests submitted outside the return period

If a return request cannot be accepted, our customer support team will provide relevant information regarding the situation.

Customer Support Assistance

Our customer service team is available to assist customers throughout the return and refund process.

We aim to review customer requests and provide assistance within 3 business days.

When contacting us, please include complete information so our team can better understand and respond to your request.

Customer Support Email:
service@oruniva.com

Customer Service Phone:
+8613924612867

Customer Service Hours:
8:00 AM–10:00 PM

Commitment To Customers

Oruniva™ values customer trust and aims to provide a straightforward service experience.

We continuously improve our support procedures to make returns and refunds easier to understand and manage.

Our goal is to handle customer requests with clear communication, reasonable review processes, and responsible assistance.

Policy Updates

Oruniva™ may update this Return & Refund Policy when necessary to reflect improvements in our service procedures.

Any updates will be published on this page to ensure customers have access to current information.

Thank you for choosing Oruniva™.