Oruniva™
Operated by Tianjin Bowen Peiyou Technology Co., Ltd.
Business Address: Room 905-3, No. 8 Tianbao Nanhuan Road, Tianjin Baodi Energy-saving and Environmental Protection Industrial Zone
Customer Support Email: service@oruniva.com

Contact Us

Get In Touch With Oruniva™

At Oruniva™, we believe that effective communication is an important part of creating a reliable customer experience.

Our customer support team is available to assist customers with questions related to our portable camping tableware sets, product information, order assistance, shipping inquiries, return requests, and general service needs.

We are committed to providing clear guidance and helpful communication throughout the customer journey.

Company Information

Oruniva™ is owned and operated by Tianjin Bowen Peiyou Technology Co., Ltd.

Tianjin Bowen Peiyou Technology Co., Ltd. is responsible for managing the operation of this website, providing customer support services, and maintaining communication with customers who interact with the Oruniva™ brand.

We provide our business information openly so customers can understand the company responsible for operating this website.

Brand Name:
Oruniva™

Legal Company Name:
Tianjin Bowen Peiyou Technology Co., Ltd.

Business Address:
Room 905-3, No. 8 Tianbao Nanhuan Road, Tianjin Baodi Energy-saving and Environmental Protection Industrial Zone

Customer Support Information

For any questions or assistance, customers may contact our support team through the following official channels:

Customer Support Email:
service@oruniva.com

Customer Service Phone:
+8613924612867

Customer Service Hours:
8:00 AM–10:00 PM

Our team reviews each inquiry carefully and provides assistance according to the details provided.

How We Can Help

Product Questions

If you would like to know more about Oruniva™ portable camping tableware sets, product features, materials, recommended usage, or care information, our customer support team can provide additional assistance.

We encourage customers to contact us whenever they need clarification about product details.

Order Assistance

Customers may contact our team regarding general order-related questions, including:

• Product information requests

• Order information assistance

• Shipping status questions

• Delivery-related concerns

• General service support

To help us respond efficiently, please include relevant information when contacting our team.

Shipping Support

If you have questions regarding your shipment, tracking information, or delivery progress, our support team can assist by reviewing available order details and providing guidance.

Once shipping information becomes available, customers may use the provided tracking details to follow their delivery progress.

If an unexpected shipping situation occurs, please contact our support team so we can review the available information and assist with the next steps.

Return And Refund Assistance

Customers who need assistance with a return or refund request may contact our team for support.

To help us process requests efficiently, please provide:

• Order information

• Product details

• Reason for the request

• Relevant supporting information when necessary

Our team will review each request according to the applicable Return & Refund Policy and provide further instructions.

Customer Communication Process

At Oruniva™, we value respectful and efficient communication.

When contacting us, customers can help improve response efficiency by including:

• Customer name

• Order information when applicable

• Product details

• A clear description of the question or request

Providing complete information allows our team to better understand each situation and provide suitable assistance.

Service Response Commitment

We aim to review customer inquiries carefully and provide helpful responses within 3 business days.

Some requests may require additional review or information confirmation. In such cases, our team will continue communication and provide updates when necessary.

Our goal is to ensure that every customer receives clear information and appropriate assistance.

Our Support Principles

Oruniva™ follows several important service principles:

Clear Information

We provide customers with understandable product and service information to support informed decisions.

Responsible Assistance

We review customer questions carefully and provide solutions based on individual circumstances.

Consistent Service

We maintain consistent communication standards across customer interactions.

Continuous Improvement

We value customer feedback and use it to improve our products and services.

Contact Oruniva™

For questions about products, services, policies, or customer assistance, please contact us through the official channels listed above.

Our team is ready to provide support and help customers have a smoother experience with Oruniva™.

Thank you for choosing Oruniva™.